fg22's Privacy Policy

1 Introduction

fg22 is a trusted online casino and sports betting platform serving users in Bangladesh. This Privacy Policy ("Policy") describes in detail how personal information collected from users ("you" / "your") while visiting and using the fg22 website fg22.lat ("Platform") is managed.

It is important that you read and understand this Policy. By using the Platform, you acknowledge that you have read this Policy and have consented to your information being used in the manner described herein. If you do not agree with any term of this Policy, please refrain from using our Platform.

This Policy may be updated from time to time to reflect ongoing improvements to our services and to stay in line with changes in applicable laws and regulations. Any changes will be published as a revised Policy on this page.

2 Types of Information Collected

fg22 may collect the following types of information:

a) Registration & Identity Information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)

b) Financial Information:

• bKash, Nagad, Rocket, or bank account details (for processing transactions)
• Deposit and withdrawal history
• Transaction amounts and dates

c) Technical Information:

• IP address and device information
• Browser type and version
• Operating system information
• Information collected through cookies and similar tracking technologies
• Login time, session duration, and navigation patterns

d) Gaming Activity Information:

• Play history and betting details
• Bonus and promotional offer usage details
• VIP level and points balance

How Information Is Collected

fg22 collects information in the following ways:

• Directly: Information you provide yourself when creating an account, completing a transaction, or contacting our support team.
• Automatically: Information collected through cookies, log files, and similar technologies when you visit our Platform.
• From third parties: Information received from payment processing partners or identity verification service providers.

3 Why We Use Your Information

fg22 uses collected information for the following purposes:

1. Service delivery and operation: For account registration, transaction processing, keeping gaming services active, and providing customer support.
2. Identity verification and fraud prevention: To confirm user identity and to prevent illegal activity, fraud, and money laundering.
3. Fulfilling legal obligations: For retaining information required under applicable laws and regulations, and for providing information upon request by authorities.
4. Platform improvement: To analyze user experience and improve the quality of our services.
5. Communication: To send important policy changes, security-related notices, and account-related updates.
6. Responsible gaming: To monitor playing patterns in order to identify potentially problematic behavior and provide support.

4 Data Retention Period

fg22 retains your personal information only for as long as is necessary to provide services and fulfill legal obligations. Even after an account is closed, certain information may be retained for a period determined under applicable law.

Financial transaction data is retained for the purposes of long-term auditing and fraud prevention. Security logs and technical information are generally retained for a shorter period.

Data Security Measures

fg22 applies industry-standard security measures to keep your information secure:

• SSL Encryption: All data transfers between our Platform and servers are secured through SSL (Secure Sockets Layer) encryption.
• Secure Servers: Your information is stored in secure data centers with strict controls in place to prevent unauthorized access.
• Access Controls: Only authorized personnel may access your information, and only when there is a legitimate reason to do so.
• Regular Security Reviews: Our security measures are regularly tested and updated.
• Two-Factor Authentication: An additional security layer is provided to prevent unauthorized access to accounts.

However, data transmission over the internet is not completely secure. Despite our best efforts, we cannot guarantee absolute protection against any breach. In the event of a security breach, we will notify affected users in a timely manner.

5 Circumstances Under Which Data May Be Shared

fg22 may share your personal information with third parties on a limited basis in the following circumstances:

All third-party partners operate under strict confidentiality agreements and may only use information for the specified purpose. We ensure that our partners follow the same standard of security measures in protecting your information.

6 Cookie Usage Policy

fg22 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential Cookies: Essential for the core functionality of the Platform, such as maintaining login sessions and ensuring security.
• Functionality Cookies: For remembering your preferences and settings, such as language preference.
• Analytics Cookies: To understand how users are using our Platform — this information helps improve our services.

You can control or decline cookies through your browser settings. Please note that disabling certain cookies may cause some features of the Platform to not function correctly.

7 Your Rights Regarding Your Data

As an fg22 user, you have the following rights over your own information:

1. Right of Access: You may request to know what information fg22 has collected about you and how it is being used.
2. Right to Rectification: You have the right to request correction of any inaccurate or incomplete information held in your account.
3. Right to Erasure: In certain circumstances you may request that your personal information be deleted — however, information required to fulfill legal obligations may be exempt.
4. Right to Restrict Processing: In certain cases you may request that the processing of your information be restricted.
5. Right to Portability: You may receive the information you have provided in a structured, machine-readable format.
6. Right to Object: You may object to your information being used for specific purposes.

To exercise any of the above rights, please contact our support team at [email protected]. We will verify your request and respond as promptly as possible.

8 Protection of Minors' Information

fg22's services are intended solely for individuals aged 21 or above. We do not knowingly collect or process any personal information from minors.

If we become aware that we have inadvertently collected information from a minor, that account and the associated information will be deleted immediately. If a parent or guardian believes their minor child has registered on our Platform, please contact us immediately.

9 Process for Policy Changes

fg22 may update this Privacy Policy over time. If there are any significant changes to the Policy, we will:

• Publish the revised Policy on this page and update the "Last updated" date at the top of the page.
• Notify registered users of the changes via email.
• Display a notice on the Platform.

Continued use of the Platform after changes have been made will be taken to mean that you have accepted the revised Policy. If you do not agree with the changes, please contact us or stop using the service.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24 hours a day, 7 days a week
• Language: Support available in Bengali and English

Our support team will process any privacy-related requests you have as quickly as possible.